Teladoc Health

mental health assessments

Timeline

3-month project

Finalized December 2022

Tools

Figma

UserTesting

Responsibilities

Created wireframes, mock-ups, and prototypes

Allocated contractor resources and defined their day-to-day work

Designed user research in collaboration with our researcher to test user flows, copy, and usability

Developed user flows for initial assessment, reassessment, and re-baselining for all client product variations

Collaborated and communicated with clinical operations, clinical strategy, developers, product manager, researcher, and copywriter

Problems

Data reporting on mental health clinical outcomes was disjointed for clients due to different types of assessments being used in two different areas of the product

User experiences were duplicative between the two different inplementations of assessments

Objectives

Create a mental health assessment flow that was consistent across virtual care and digital program experiences

Capture PHQ-9 (depression) and GAD-7 (anxiety) data from users more consistently

Provide context and expectation setting during mental health onboarding and assessments

Key Metrics

Increase number of members that we can report clinical outcome improvements for

Increase request a visit flow completion rates

Decrease assessment flow drop-off

Process

Product management requirements hand-off

User flow exploration

Heuristic evaluation of existing onboarding

Wireframing

Mid-fidelity mock-up creation

Cross-disciplinary critique

Remote moderated and unmoderated user testing

Copywriting review

Clinical review

High-fidelity mock-up creation

Developer hand-off (including screen sizes, user flows, and accessibility annotations)

Results

Currently in development

Assessment Design Iterations